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Frequently asked questions
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Delivery, warranty, replacements and payment — answered.
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Delivery is automatic and instant. Your product appears in your dashboard and inbox as soon as payment is confirmed — normally in under 60 seconds, at any hour.
It depends on the product, and the exact window is stated on the product page. Lifetime items are intended to keep working from the moment you buy; time-limited items list their duration in the title.
Every product carries its own warranty window — for example Spotify Premium and Minecraft accounts are covered for 1 week, most full-access accounts for 23 days, and Nitro carries full warranty. Open a ticket inside the warranty period with your order ID and the evidence we ask for, and we will replace it. A few method-based products are sold without warranty and say so clearly on the product page.
Checkout supports cards, crypto and popular wallets. The final price is shown before you confirm, and every order produces an invoice in your dashboard.
Open a ticket from your customer dashboard, or reach the team on Discord. Tickets are the fastest route for anything tied to an order, because they carry your order history with them.
Discord: https://discord.gg/nebulamrket